The garage door would randomly open and close out of the blue without the customer doing anything.
A problem like this usually implies some type of wiring issue, so our first course of action was to check the remote and wall switch, and then the main opener unit. After opening the casing we did, in fact, discover some burnt wires, so we replaced them immediately and then tested the door to make sure it was working fine. We checked back with the customer a week later to see if the problem returned, and it hadn't.
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* $29 service call - deducted from the service
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